Synthesis Performance Impacted

Incident Report for Knowledge Architecture

Resolved

This incident has been resolved.

Posted Dec 11, 2019 - 18:59 UTC

Monitoring

The CDN issue has been mitigated and Synthesis performance has returned to normal. We're actively monitoring the situation to ensure things remain stable.

Posted Dec 11, 2019 - 17:49 UTC

Identified

We've identified the cause of the issue as a global issue with Azure CDN services that are preventing delivery of necessary files. We are working with Microsoft and will provide an update as soon as possible.

Posted Dec 11, 2019 - 17:30 UTC

Investigating

We are currently experiencing higher than normal page load times in the Synthesis Web Application.

We are investigating the issue and will provide updates here as soon as possible.

Posted Dec 11, 2019 - 17:15 UTC

This incident affected: Synthesis 5 (Synthesis 5 API, Synthesis 5 Search).