Synthesis Performance Impacted

Incident Report for Knowledge Architecture

Resolved

We've concluded monitoring the fix and all systems are back to normal. If you continue to experience any behavior out of the ordinary please contact us at support@knowledge-architecture.com and we'll get it taken care of straight away.

Posted Sep 03, 2019 - 23:58 UTC

Monitoring

We have put a fix in place for the Stream performance issue and page loads should have returned to normal. We're actively monitoring the situation to ensure things remain stable.

Posted Sep 03, 2019 - 21:51 UTC

Investigating

We are currently experiencing higher than normal page load times in the Synthesis Web Application.

We are investigating the issue and will provide updates here as soon as possible.

Posted Sep 03, 2019 - 20:47 UTC

This incident affected: Synthesis 5 (Synthesis 5 API).