Intermittent Synthesis Loading Issues

Incident Report for Knowledge Architecture

Resolved

All Synthesis functionality has returned to normal. If you are still seeing any issues please email support@knowledge-architecture.com and we'll look right into it.

Thank you for your patience and please don't hesitate to contact us if there is anything we can do to help out.

Posted May 02, 2019 - 22:30 UTC

Monitoring

Synthesis availability appears to have returned to normal. We're actively monitoring the situation to ensure things remain stable.

Posted May 02, 2019 - 21:37 UTC

Identified

We've identified the cause of the issue and are working on stabilizing Synthesis as quickly as possible. Loading issues should be much less frequent at this point, we will update again as soon as the issue is resolved.

Posted May 02, 2019 - 21:10 UTC

Investigating

We are investigating intermittent Synthesis outages. We'll post an update with more information soon.

Posted May 02, 2019 - 20:40 UTC

This incident affected: Synthesis 5 (Synthesis 5 API, Synthesis 5 Search).