tag:status.knowledge-architecture.com,2005:/historyKnowledge Architecture Status - Incident History2024-03-29T05:23:59ZKnowledge Architecturetag:status.knowledge-architecture.com,2005:Incident/188656752023-10-20T14:32:13Z2023-10-20T14:32:13ZSynthesis 6 ShareSomething Issue<p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>14:32</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>11:36</var> UTC</small><br><strong>Monitoring</strong> - We have identified the issue preventing posting on Synthesis 6 and put a fix in place. <br /><br />Making posts, and Synthesis 6 in general, should be back to normal operation. We will continue monitoring but please let us know at support@knowledge-architecture.com if you continue to see anything out of the ordinary.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>11:13</var> UTC</small><br><strong>Investigating</strong> - Good morning, there is a current issue with Synthesis 6 where typing into the ShareSomething editor when creating a post will result in a blank page. Synthesis 5 is unaffected. <br /><br />We are working to resolve the issue and will have an update as soon as there is more information. Thank you for your patience and we'll have this fixed up shortly.</p>tag:status.knowledge-architecture.com,2005:Incident/126480942022-10-28T22:24:07Z2022-10-28T22:24:07ZSynthesis Media Upload Issues<p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>22:24</var> UTC</small><br><strong>Resolved</strong> - Uploading Media to Synthesis posts functionality has been restored. If you continue to see any issues, please reach out to support@knowledge-architecture.com and we'll take a look. Have a great weekend.</p><p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>19:51</var> UTC</small><br><strong>Monitoring</strong> - Hello, we have identified the issue and put a fix in place. You should now be able to upload images as normal. If you are still experiencing any issues please open a ticket at support@knowledge-architecture.com and we'll look right into it. Thank you for your patience as we worked through that error.</p><p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>18:52</var> UTC</small><br><strong>Update</strong> - Hi everyone, a quick update that we are still working on this. We hope to have a workaround soon, we'll update as soon as there is more information.</p><p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>17:12</var> UTC</small><br><strong>Investigating</strong> - We are investigating media uploads not completing when adding images or videos to posts. We'll let you know as soon as we have the cause identified.</p>tag:status.knowledge-architecture.com,2005:Incident/107458922022-08-02T20:06:11Z2022-08-02T20:06:11ZBlank Synthesis Home Stream<p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>20:06</var> UTC</small><br><strong>Resolved</strong> - The Stream issue has been resolved and all posts should be being rendering as normal. If you are still experiencing a blank Home Stream please open a ticket with support@knowledge-architecture.com and we'll investigate from there. Thanks!</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>18:48</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>17:25</var> UTC</small><br><strong>Monitoring</strong> - Synthesis performance appears to have returned to normal. We're actively monitoring the situation to ensure things remain stable.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>16:49</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing an issue that might cause Stream items on Home to intermittently not display . Other Communities and Pages should operate as normal. As soon as we have identified the source of those failures we will put an update here.</p>tag:status.knowledge-architecture.com,2005:Incident/102018892022-06-09T17:22:28Z2022-06-09T17:22:28ZSynthesis Email Notification Delayed<p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>17:22</var> UTC</small><br><strong>Resolved</strong> - The Notifications issue has been resolved and all email should be being delivered as normal. If you are still experiencing a delay in Notifications please open a ticket at support@knowledge-architecture.com and we'll investigate from there. Thanks!</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>14:09</var> UTC</small><br><strong>Monitoring</strong> - The Synthesis component that handles email Notifications is currently experiencing delays in delivery. All emails have been queued and will be delivered when the issue is resolved.</p>tag:status.knowledge-architecture.com,2005:Incident/78085202021-08-20T20:02:22Z2021-08-20T20:02:22ZSynthesis Stream Not Loading<p><small>Aug <var data-var='date'>20</var>, <var data-var='time'>20:02</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>20</var>, <var data-var='time'>18:59</var> UTC</small><br><strong>Monitoring</strong> - We have identified the issue preventing the Stream from loading and have implemented a fix. We will continue to monitor to ensure the problem is resolved, but you should be seeing the Stream load normally at this point.</p><p><small>Aug <var data-var='date'>20</var>, <var data-var='time'>17:55</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing an issue preventing the Synthesis Stream from loading. <br /><br />We are investigating the issue and will provide updates here as soon as possible.</p>tag:status.knowledge-architecture.com,2005:Incident/67868082021-04-20T12:00:43Z2021-04-20T12:00:43ZSynthesis Performance Impacted<p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>12:00</var> UTC</small><br><strong>Resolved</strong> - We have completed monitoring the Stream performance issues and are confident the issues is resolved. If you continue to see anything out of the ordinary, please open a ticket at support@knowledge-architecture.com and we'll look right into it. Thank you for your patience while we worked through those issues yesterday.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>20:30</var> UTC</small><br><strong>Monitoring</strong> - A second for the Stream Performance issues has been finalized and is in place now. Response times have been stable for 30 minutes but we will continue monitoring for the next few hours to ensure it is back to normal.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>18:33</var> UTC</small><br><strong>Identified</strong> - We have identified the cause of the performance issues in the Stream but our earlier remediation did not hold. We are still attempting to restore Stream performance to normal.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>16:39</var> UTC</small><br><strong>Monitoring</strong> - We've found the cause of the Stream performance issues and have put a fix in place. Stream Performance should be returning to normal and we will continue monitoring.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>14:42</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing higher than normal page load times in the Synthesis Web Application, the Stream may be slow to load or fail to load on page visits. <br /><br />We are investigating the issue and will provide updates here as soon as possible.</p>tag:status.knowledge-architecture.com,2005:Incident/66591502021-04-02T00:04:06Z2021-04-02T00:04:06ZIntermittent Synthesis Availability<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>00:04</var> UTC</small><br><strong>Resolved</strong> - We have confirmed that the underlying cause of the Stream issues has been resolved. If you see any other unexpected issues at this point please send an email to support@knowledge-architecture.com and we'll look right into it. Thank you for your patience and have a lovely evening.</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>23:08</var> UTC</small><br><strong>Monitoring</strong> - The underlying DNS issue has been resolved and we are actively monitoring the situation to ensure things remain stable.</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>22:25</var> UTC</small><br><strong>Identified</strong> - We have identified the issue as a DNS problem with an underlying provider. We are monitoring the issue and will provide an update as soon as service has been restored.</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>21:38</var> UTC</small><br><strong>Investigating</strong> - We are investigating intermittent Synthesis outages. We'll post an update with more information soon.</p>tag:status.knowledge-architecture.com,2005:Incident/62888992021-02-17T00:03:10Z2021-02-17T00:03:10ZSynthesis Performance Impacted<p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>00:03</var> UTC</small><br><strong>Resolved</strong> - Synthesis performance has returned to normal and no more issues are expected. If you see any further problems with any part of Synthesis, please send a support ticket to support@knowledge-architecture.com and we'll get it sorted out. Have a lovely evening.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>21:06</var> UTC</small><br><strong>Monitoring</strong> - A fix for the performance issues we've been seeing in Stream, Search, and Analytics has been put in place and performance should now be returned to normal. We are continuing to actively monitor the situation until we're sure the issue is resolved.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>19:38</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate the performance of the Stream, Search, and Analytics. Performance should have been mildly improved over the last 30 minutes but not back to normal yet.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>18:13</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing higher than normal page load times in the Synthesis Web Application.
<br />
<br />We are investigating the issue and will provide updates here as soon as possible.</p>tag:status.knowledge-architecture.com,2005:Incident/49285862020-08-24T23:30:41Z2020-08-24T23:30:41ZSynthesis Performance Impacted<p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>23:30</var> UTC</small><br><strong>Resolved</strong> - Synthesis Stream performance has returned to normal. Thank you for your patience and please let us know if you see anything out of the ordinary.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>22:24</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>21:10</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing higher than normal load times in the Synthesis Stream. Behavior will vary from normal load times, to a delayed spin, to an indefinite spin. <br /><br />We are investigating the issue and will provide updates here as soon as possible.</p>tag:status.knowledge-architecture.com,2005:Incident/47282262020-07-29T00:02:37Z2020-07-29T00:02:37ZSynthesis Performance Impacted<p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>00:02</var> UTC</small><br><strong>Resolved</strong> - Synthesis performance has returned to normal and at this point we do not expect you to be experiencing any issues loading Stream Items. If you are still seeing any issues with the stream, please send a note to support@knowledge-architecture.com and we'll look into it individually.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>23:20</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>22:24</var> UTC</small><br><strong>Monitoring</strong> - Synthesis performance has returned to normal. We're actively monitoring the situation to ensure things remain stable. We'll update further when the issue is known to be resolved.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>22:03</var> UTC</small><br><strong>Update</strong> - We are continuing to work on the issue impacting Stream Items. We'll update with more information as soon as it is available.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>21:10</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing higher than normal page load times in the Synthesis Stream. Page loads should not be impacted other than the loading of the Stream. <br /><br />We are investigating the issue and will provide updates here as soon as possible.</p>tag:status.knowledge-architecture.com,2005:Incident/33106472019-12-11T18:59:11Z2019-12-11T18:59:11ZSynthesis Performance Impacted<p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>18:59</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>17:49</var> UTC</small><br><strong>Monitoring</strong> - The CDN issue has been mitigated and Synthesis performance has returned to normal. We're actively monitoring the situation to ensure things remain stable.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>17:30</var> UTC</small><br><strong>Identified</strong> - We've identified the cause of the issue as a global issue with Azure CDN services that are preventing delivery of necessary files. We are working with Microsoft and will provide an update as soon as possible.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>17:15</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing higher than normal page load times in the Synthesis Web Application.
<br />
<br />We are investigating the issue and will provide updates here as soon as possible.</p>tag:status.knowledge-architecture.com,2005:Incident/32178592019-11-15T00:44:39Z2019-11-15T00:44:39ZSynthesis Stream Not Loading<p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>00:44</var> UTC</small><br><strong>Resolved</strong> - Stream availability has been fully restored and remains stable. Thank you for your patience and please let us know at support@knowledge-architecture.com if you see any abnormalities.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>23:47</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>23:30</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>23:22</var> UTC</small><br><strong>Monitoring</strong> - Stream availability should be returned to normal. We're actively monitoring the situation to ensure things remain stable and investigate the cause.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>23:04</var> UTC</small><br><strong>Identified</strong> - We've identified the cause of the issue and are working on stabilizing Synthesis as quickly as possible. You may begin to see the Stream start loading in the next few minutes.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>23:03</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>22:59</var> UTC</small><br><strong>Investigating</strong> - We are investigating an issue impacting the Stream loading. We'll post an update with more information as soon as it is available.</p>tag:status.knowledge-architecture.com,2005:Incident/29549242019-09-03T23:58:31Z2019-09-03T23:58:31ZSynthesis Performance Impacted<p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>23:58</var> UTC</small><br><strong>Resolved</strong> - We've concluded monitoring the fix and all systems are back to normal. If you continue to experience any behavior out of the ordinary please contact us at support@knowledge-architecture.com and we'll get it taken care of straight away.</p><p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>21:51</var> UTC</small><br><strong>Monitoring</strong> - We have put a fix in place for the Stream performance issue and page loads should have returned to normal. We're actively monitoring the situation to ensure things remain stable.</p><p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>20:47</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing higher than normal page load times in the Synthesis Web Application.
<br />
<br />We are investigating the issue and will provide updates here as soon as possible.</p>tag:status.knowledge-architecture.com,2005:Incident/23654982019-05-02T22:30:55Z2019-05-02T22:30:55ZIntermittent Synthesis Loading Issues<p><small>May <var data-var='date'> 2</var>, <var data-var='time'>22:30</var> UTC</small><br><strong>Resolved</strong> - All Synthesis functionality has returned to normal. If you are still seeing any issues please email support@knowledge-architecture.com and we'll look right into it. <br /><br />Thank you for your patience and please don't hesitate to contact us if there is anything we can do to help out.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>21:37</var> UTC</small><br><strong>Monitoring</strong> - Synthesis availability appears to have returned to normal. We're actively monitoring the situation to ensure things remain stable.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>21:10</var> UTC</small><br><strong>Identified</strong> - We've identified the cause of the issue and are working on stabilizing Synthesis as quickly as possible. Loading issues should be much less frequent at this point, we will update again as soon as the issue is resolved.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>20:40</var> UTC</small><br><strong>Investigating</strong> - We are investigating intermittent Synthesis outages. We'll post an update with more information soon.</p>tag:status.knowledge-architecture.com,2005:Incident/22315622019-03-02T05:30:46Z2019-03-02T05:30:46ZSynthesis Maintenance<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>05:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>03:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>20:11</var> UTC</small><br><strong>Scheduled</strong> - Hello,<br /><br />On Friday, March 1st we will be performing maintenance on Synthesis during the time period below. There is no action necessary on your part and there is no anticipated impact on regular Synthesis operation during this period. <br /><br />We will send another notice when the maintenance period begins, and one when the period ends. <br /><br />Maintenance Start: 3-01-2019 10:30 PM EST (3-02-2019 03:30 UTC)<br />Maintenance End: 3-02-2019 12:30 AM EST (3-02-2019 05:30 UTC)<br /><br /><br />Please do not hesitate to reach out to support@knowledge-architecture.com if you have any questions.</p>tag:status.knowledge-architecture.com,2005:Incident/21824282019-01-31T16:56:54Z2019-01-31T16:56:54ZSynthesis Search<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>16:56</var> UTC</small><br><strong>Resolved</strong> - All Synthesis Search Results and Tags are up to date and behaving as normal. Please contact support@knowledge-architecture.com if you experience any unusual behavior. <br /><br />Thank you for your patience while this was resolved.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>13:52</var> UTC</small><br><strong>Update</strong> - Synthesis Search and Tagging has been restored, but some newer items will still be unavailable while the index is brought up to date. <br /><br />We are investigating the issue and will provide updates here as soon as possible.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>13:40</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing errors when tagging Stream items or performing Searches.
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<br />We are investigating the issue and will provide updates here as soon as possible.</p>tag:status.knowledge-architecture.com,2005:Incident/19916782018-10-24T23:00:56Z2018-10-24T23:00:56ZSynthesis Search Results Incomplete<p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>23:00</var> UTC</small><br><strong>Resolved</strong> - Synthesis Search and item tagging has returned to full functionality. All items are up to date and available, please reach out to us at support@knowledge-architecture.com if you are still seeing any unexpected results.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>21:20</var> UTC</small><br><strong>Identified</strong> - We've identified the cause of the issue, Synthesis Search results are now returning but some items will be out of date while we re-index them. <br /><br />We will send out another update as soon as that index is complete.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>20:39</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing errors when tagging Stream items or searching for Synthesis entities. <br /><br />We are investigating the issue and will provide updates here as soon as possible.</p>tag:status.knowledge-architecture.com,2005:Incident/18179992018-07-18T11:22:22Z2018-07-18T11:22:22ZSynthesis Stream Items not Loading<p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>11:22</var> UTC</small><br><strong>Resolved</strong> - We have concluded our monitoring and confirmed performance and availability have returned to normal. Thank you for your patience while we resolved these issues with the Stream.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>23:40</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>22:08</var> UTC</small><br><strong>Monitoring</strong> - We have identified and remediated the cause of the missing Stream Items. Administrative tools like Post Analytics and Search Optimization are still coming back online, but Stream Items and Search Results are operational. <br /><br />We will continue monitoring to ensure that everything is functioning as expected.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>20:22</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>19:38</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue; we have found the cause and are working on remediating as quickly as possible. We will update as soon as that is in progress.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>18:58</var> UTC</small><br><strong>Investigating</strong> - We are investigating Stream Items not appearing on Synthesis pages. We'll post an update with more information soon.</p>tag:status.knowledge-architecture.com,2005:Incident/18162092018-07-16T19:26:22Z2018-07-16T19:26:22ZSynthesis Page Load Failures<p><small>Jul <var data-var='date'>16</var>, <var data-var='time'>19:26</var> UTC</small><br><strong>Resolved</strong> - The issue impacting Synthesis page loads has been resolved and is not expected to recur. Thank you for your patience while we worked through those delays!</p><p><small>Jul <var data-var='date'>16</var>, <var data-var='time'>16:31</var> UTC</small><br><strong>Monitoring</strong> - Synthesis performance has returned to normal. We're actively monitoring infrastructure to ensure performance remains stable.</p><p><small>Jul <var data-var='date'>16</var>, <var data-var='time'>15:21</var> UTC</small><br><strong>Investigating</strong> - We are investigating intermittent Synthesis page load failures. We'll post an update with more information soon.</p>tag:status.knowledge-architecture.com,2005:Incident/14821992017-11-07T02:50:48Z2017-11-07T02:50:48ZIssues Loading Synthesis Stream<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>02:50</var> UTC</small><br><strong>Resolved</strong> - Greetings,
<br />
<br />Between approximately 3:35 PM ET and 5:05 PM ET today many users experienced intermittent issues:
<br />
<br />- The Synthesis Stream failed to load
<br />- Synthesis Search displayed an error
<br />
<br />These timeouts were caused by an underlying widespread network infrastructure event in the Central United States.
<br />
<br />As part of our commitment to providing the best possible Synthesis experience to our clients we will perform a full internal post mortem including an examination of our infrastructure and possible changes to mitigate potential recurrences moving forward.
<br />
<br />That said, Synthesis has fully recovered from this incident. Please contact support@knowledge-architecture.com if you are seeing any abnormal Synthesis behavior.
<br />
<br />- Chad and the Knowledge Architecture Team</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>00:12</var> UTC</small><br><strong>Monitoring</strong> - Synthesis Stream and Search Results have been restored. We are closely monitoring to ensure that Synthesis remains available.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>23:50</var> UTC</small><br><strong>Investigating</strong> - We are investigating further Stream loading issues. We are working on a remedy as quickly as possible.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>21:21</var> UTC</small><br><strong>Monitoring</strong> - Synthesis Stream and Search Results have been restored. We are closely monitoring to ensure that Synthesis remains available.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>20:55</var> UTC</small><br><strong>Identified</strong> - Synthesis is being impacted by regional network infrastructure issues. We are working to mitigate where possible and will be back to full operation when resolved.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>20:06</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate the cause of Stream Items and Search Results not loading.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>19:42</var> UTC</small><br><strong>Investigating</strong> - We are investigating issues loading Synthesis Stream Items. We'll post an update with more information soon.</p>tag:status.knowledge-architecture.com,2005:Incident/14540622017-11-01T21:28:20Z2017-11-01T21:28:20ZSynthesis Search<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>21:28</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>13:19</var> UTC</small><br><strong>Monitoring</strong> - Synthesis Search results and tagging have returned to normal. We're actively monitoring the situation.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>12:12</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing errors when tagging Stream items or performing Searches for Synthesis Entities.
<br />
<br />We are investigating the issue and will provide updates here as soon as possible.</p>tag:status.knowledge-architecture.com,2005:Incident/12506172017-05-24T18:24:49Z2017-05-24T18:24:49ZSynthesis Search<p><small>May <var data-var='date'>24</var>, <var data-var='time'>18:24</var> UTC</small><br><strong>Resolved</strong> - Hello everyone,
<br />
<br />The index has been repopulated and Search results should be returning consistently across the board. If you are still seeing any inconsistencies, please let us know as soon as possible at support@knowledge-architecture.com.
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<br />Thank you!</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>15:17</var> UTC</small><br><strong>Identified</strong> - We are currently experiencing intermittent empty result sets when tagging Stream items or performing Searches.
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<br />We have identified the issue and are repopulating the Search index. We will provide an update when that population is complete.
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<br />Thank you!</p>tag:status.knowledge-architecture.com,2005:Incident/11420852017-03-01T00:47:32Z2017-03-01T00:47:32ZSynthesis Performance Impacted<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>00:47</var> UTC</small><br><strong>Resolved</strong> - Performance has been normal during our monitoring period, all Synthesis performance should be back to standard. Please let us know at support@knowledge-architecture.com if you see anything abnormal.
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<br />Thanks!</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>19:16</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>18:31</var> UTC</small><br><strong>Identified</strong> - We are currently experiencing higher than normal page load times in the Synthesis Web Application.
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<br />The cause of this delay has been identified and remedied. The performance degradation may continue for a short period of time while the fix propagates.</p>tag:status.knowledge-architecture.com,2005:Incident/9884312016-11-15T00:47:47Z2016-11-15T00:47:47ZSynthesis Performance Impacted<p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>00:47</var> UTC</small><br><strong>Resolved</strong> - All issues have been cleared and the Synthesis infrastructure has remained stable after resolution. If you experience any further issues, please contact support@knowledge-architecture.com.
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<br />Thank you!</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>21:55</var> UTC</small><br><strong>Monitoring</strong> - Synthesis infrastructure has returned to normal operation. We're actively monitoring the situation to ensure stability and will update here resolved.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>21:29</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing higher than normal page load times in the Synthesis Web Application.
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<br />We are investigating the issue and will provide updates here as soon as possible.</p>tag:status.knowledge-architecture.com,2005:Incident/9652262016-10-26T20:42:08Z2016-10-26T20:42:08ZSynthesis Search Optimization Unavailable<p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>20:42</var> UTC</small><br><strong>Resolved</strong> - All features have returned to stable and full functionality. Thank you for your patience as we brought them back online.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>18:45</var> UTC</small><br><strong>Monitoring</strong> - Synthesis Search Optimization and Search Suggestions are back online and operating as normal. We will continue monitoring these features to ensure that the issue has been resolved.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>17:32</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue impacting Synthesis Search Analytics and Search Suggestions. These features might be slow or unavailable until the issue is resolved. Synthesis Search itself is not impacted by this issue. We will provide an update when the issue is identified or resolved.
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<br />Thank you!</p>